Privacy Policy

CHOCOLATE LIBRARY PRIVACY POLICY

The Chocolate Library is a trading name of Chocolate Library Limited, a company registered in Scotland under Company Number SC 328092. Our registered office is at Castlebrae Business Centre, 40 Peffer Place, Edinburgh EH16 4BB.

YOUR PRIVACY

At Chocolate Library we are committed to ensuring that the trust you put in us by using our website is respected. We want you to feel confident that the information you share with us is being looked after and reassure you that we will never give your details to third parties. We know how important it is to get this bit right, so read our full privacy policy below.

THE TYPE OF DATA WE COLLECT

YOUR ORDER DETAILS

When you buy a product on our website in order to process it, we do need to collect some of your details. We need your name and address to which to send the order. We also need a contact email address to send you an order confirmation and to alert you when the item has been dispatched. We also like to take a contact number so we can update you with tracking information or get in touch if there is an issue with your order. We hold onto this information for 3 months to ensure that if you reorder we have your details to hand. You can be assured that we hold this information securely and will never allow third parties access to your details.

YOUR PERSONALISATION DATA

Some of our personalised gifts are quite cheeky and may sometimes divulge sensitive information about the recipient, e.g. political inclinations. This is because, as a gifting company, we like to come up with ideas which are as inclusive as possible. However, as a customer, you have our word that we DO NOT use this information for any kind of profiling or customer behaviour modification.

MAILING LISTS

At checkout we give you the option to sign up to our mailing list. The purpose of any correspondence will be to let you know about new products that we think you might like to see. The other reason will be to give you a special deal as one of our loyal customers. If there comes a point where we no longer make you smile we won’t make it any more awkward for you to break up with us. On any email we send, you will be able to unsubscribe at any time. We use a third party provider, MailChimp to deliver these emails. For more information, please see MailChimp’s privacy notice. Also, please note that we are not in the business of buying or selling our mailing lists, and if you as a customer were to opt to subscribe to our mailing list, your consent is paramount, you have the right to request to unsubscribe at any time and we will renew your subscription with us every 12 months.

COOKIES

Our website uses cookies. Cookies are small text files that are placed on your computer to help the site provide a better user experience. Mainly they are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. In general, cookies will make your browsing experience better and more personalised. However, if you would prefer to disable cookies on this site the easiest way to do this it to disable cookies in your browser. For this, we suggest consulting the Help section of your browser.

GOOGLE ANALYTICS

When someone visits www.chocolatelibrary.co.uk we may use Google Analytics, to monitor visitor trends. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

ACCESSING YOUR PERSONAL DATA

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer data@chocolatelibrary.co.uk

WEBSITE SECURITY

Chocolate Library takes online security very seriously. All reasonable endeavours have been made to ensure that your information is securely stored and that all transaction information is encrypted. We recommend that you check the lower bar of your browser when you fill in your payment details for an unbroken key or closed lock, highlighting that encryption is active and your information is secure.

CHANGES TO PRIVACY NOTICE

We reviewed and amended our privacy policy in April 2018 to ensure that we are fully compliant with the change in privacy law that takes place on 25th May 2018. Any changes we may make to our privacy policy in the future will be posted on this page. You should check this page from time to time to ensure that you are happy with any changes.

EMAIL POLICY

All outgoing emails sent by us are sent on the following basis:

We monitor incoming and outgoing emails. This is in order to protect the operation of our computer systems and ensure compliance with our computer use policies.

All emails are confidential and may be the subject of legal privilege. The contents may not be disclosed copied or distributed without the consent of Chocolate Library Ltd. If you are not the intended recipient you must delete this message immediately and advise the sender that you received it in error.

The statements and opinions expressed in all emails are those of the author and do not necessarily reflect those of Chocolate Library. We do not accept any responsibility for the authors views.

While we have taken reasonably measures into ensuring that the message is error and virus-free. Unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted, or corrupted. Therefore, the recipient should check the email for threats with proper software, as the sender does not accept liability for any damage inflicted by viewing the content of the email.

Chocolate Library Ltd. does not accept any responsibility or liability for any loss or damage arising in any way from the receipt or use of any email and/or its attachments or for any errors or omissions in its content.

Please do not print emails unless absolutely necessary. Every unprinted email helps the environment.

AND FINALLY

If you have any comments or queries in connection with our Privacy Policy, please let us know and we will try and resolve the issue for you.

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