Your Statutory rights are not affected by any of the following store policies.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Cancellation Procedure: Simply contact us via the 'Contact Usí button on our website. We'll notify you via email of your cancellation.
Cancellation Conditions: Please note that if you have ordered personalised products, once your item has gone into processing we may not be able to cancel your order if your personalised product has already been made. Once you have notified us of your cancellation, any sum(s) debited from your credit card will be refunded as soon as possible and in any event within 30 days of your order.
Cancellation by The Chocolate Library: We reserve the right to cancel the contract between us if:
1. We do not or are unable to deliver to your area.
2. We have insufficient stock to deliver the product you have ordered. If this is the case we will advise you of delivery times or offer an alternative, if this is not acceptable the order for this product will be cancelled.
3. A product you have purchased has an incorrect price.If we do cancel your order we will refund your credit card as soon as possible and in any event within 30 days of your order.
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item. Further Delivery Information
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.
This site gives users the following options for changing and modifying information previously provided.